David M. Lane, DVM, MS is a regular columnist for DVM Newsmagazine. He owns and manages two veterinary practices in southern Illinois. Dr. Lane is also a practice management consultant, speaker and author.
Bad reaction: How to prevent your veterinary practice from falling in the reactive medicine trap
March 1st 2014You may have found yourself dealing with an ailing pet, its angry owners and stiff competition from a nearby veterinary clinic. Use these tips to help you steer clear of detrimental, reactive practices and focus on providing the best care possible-proactively.
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Providing client convenience: It's no small matter
April 1st 2008Dr. James Brooks turned over in bed and looked at the clock. It was 8:05 a.m. He was a little late but thought he could make it to the clinic on time. He quickly headed to the bathroom to wash up and brush his teeth. He looked in the mirror - same face, different day. He laughed nervously because it really wasn't the same face. It was a suddenly aging facade marred by the daily stress of being a solo practitioner in a changing veterinary world. He had never married. His apartment usually was a mess - cleaned only when circumstances dictated.
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Playing the percentages Beware of pay pitfalls
April 1st 2007Lou Swinney wheeled his new SUV into the cramped parking lot. A cup holding his morning java suddenly jarred forward as he made the abrupt stop. The inertia sent a quarter of the contents on an additional journey. Swinney quickly wiped the rim and base of the cup with a tissue and barreled out of the vehicle toward the front door, a wide briefcase trailing from his right arm like a broken rudder.
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