David M. Lane, DVM, MS is a regular columnist for DVM Newsmagazine. He owns and manages two veterinary practices in southern Illinois. Dr. Lane is also a practice management consultant, speaker and author.
How to maintain sanity, schedule with new client
September 1st 2001You open the door to the exam room. On the other side of the table and occupying what seems to be half the room sits John Smith, 20 minutes late and weighing 350 pounds. Beside him is his similarly obese Saint Bernard, Ranger- restless and salivating onto all flat surfaces
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