Karen Sabatini is a Firstline Editorial Advisory Board member and a receptionist at Ardmore Animal Hospital in Ardmore, Pa.
Feed pets' dietary needs
Clients often ask me what they should feed their pets. What should I say?
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Block sticker shock
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
Handling Mr. Nasty
Do I have to be nice if a client is really rude?