You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill. Karen Sabatini, a Firstline Editorial Advisory Board member and receptionist at Ardmore Animal Hospital in Ardmore, Pa., says offering estimates may head off these ugly client transformations. Since her practice started offering estimates, client complaints have dropped by at least 75 percent, she says. Team members at Ardmore Animal Hospital use these guidelines to make estimates effective:
"Offering clients estimates and updates makes them feel involved in their pets' healthcare," Sabatini says. "And they know what to expect before they get the bill."