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Sample script: Sticky payment scenarioFollow these talking points when a client's pet insurance is denied.
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Special care for special clientsCaring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.
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Coping skills becoming shallow?Before burnout sends you off the deep end, consider a few creative ways to lessen your stress and help you enjoy your work again.
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Thinning their portly petsSure, Brownie's not as spry as she used to be," says your slightly indignant client, petting her basset hound's bowling ball stomach. "But that doesn't mean that she's not a healthy, happy dog, Doctor."
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Diagnostic cytology--the basics (Proceedings)Cells from normal tissues live harmoniously, maintaining an appropriate distance from each other without piling up. They divide only at the rate necessary for replacement of tissue which has died from aging or injury.
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Dental extractions: from anesthesia to send home (Proceedings)There are very few states that allow technicians to legally do dental extractions. The American Veterinary Dental College has a published position statement outlining the dental tasks that can be performed by the veterinary technician.
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Building, motivating, rewarding and coaching a team (Proceedings)Rule one: Find each team member's strength.
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How to perform a two-portal laparoscopic ovariectomyLearn more about this laparoscopic procedure.
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Getting the most from the histopathology (Proceedings)Biopsy and histopathology remains the gold standard diagnostic test for many conditions and for nearly all tumors and cancers. When performing this test, it is important to know what answers to look for, in order to obtain as much critical information as possible that may eventually impact the prognosis and the treatment planning.
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Diseases of the nasal planum (Proceedings)This condition affects dogs of any age or breed, although German shepherds are predisposed. It affects the mucocutaneous junctions (MCJs) of the nose and lips most frequently, but other MCJs can also be affected. This is a surface bacterial infection (usually S. pseudintermedius) wherein there is a "standoff" between the bacteria and the immune system at the MCJ.
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How do we get paid?To truly know how cows are managed, we need to "hang out" with them, or with their caretakers, for several hours. We need to see how feed is mixed and delivered, how milking is performed and determine how often feed is pushed up.
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Small airway disease: Bronchitis in dogs and cats (Proceedings)Bronchial obstruction can develop due to inflammatory infiltrates (eosinophils, neutrophils, or macrophages) or hypertrophy of bronchial tissues.
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OVMA creates program to attract food animal internsColumbus, Ohio - The Ohio Veterinary Medical Association (OVMA) plans to hand out $10,000 in grants this year to food animal practitioners who agree to host a student intern.
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Respiratory mechanics and monitoring (Proceedings)Basic lung function is designed to exchange oxygen and carbon dioxide. In order to transfer oxygen from atmospheric air to the blood stream three functions must be in place: ventilation, diffusion, and perfusion. Ventilation is the process of air moving into and out of the lungs.
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Showing you care in a time of sorrowA pet's euthanasia is always difficult for clients, and it can be tough for team members, too. Dr. Mark Reser of Neel Veterinary Hospital in Oklahoma City says he gets great feedback when he takes two key steps.
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NAHMS probes equine health statusFort Collins, Colo. - Old age was the number one cause of death for horses, according to a recently released study of equine health from the United States Department of Agriculture (USDA).
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Discounts cost owners plentyAs the owner/office manager of a small animal clinic, I found your answer to the question about discounts pretty one-sided ("I Want My Discount Back," Ask the Experts, September/October 2006). Do these employees consider the cost the practice owner bears for this benefit? The employees' hearts are in the right place-they want to help all of the pets that come their way. The problem is that it's at the practice owner's expense. Some employees feel that they can take home pet after pet because the cost is minimal. This becomes a problem when several employees have multiple-pet households that the clinic is basically supporting.
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Potential toxins for "homebound" pets (Proceedings)Dogs [mostly sight breeds] have been known to exhibit severe hyperthermia following ingestion of 'raw' or spent hops [Humulus lupulus].
