8 ways to make clients loathe you
Sometimes learning what not to do makes more sense. So here are eight attitudes and actions you could easily adopt to make clients cringe. Now go and do the opposite.
Look slovenly
Chew gum. Slump and slouch because you were out too late again last night. Don't hide the anal sac juice that's splashed all across your scrubs. Hey, clients need to know the reality of your situation.
Run behind schedule
If you're reliable, clients will depend on you. And high expectations are to be avoided.
Don't explain charges
Outlining the value of the care you give takes time and knowledge. Just slap a price tag on the services and items provided and get on with it.
Never apologize
Saying sorry implies you care. And nothing endears you to clients like letting them think you're watching out for them.
Be insensitive to pets
Cut to the chase if Kitty's annoying. Tell your client, "All Kitty's crying and scratching is really bothering me. Hush that cat up."
Don't return phone calls
Who wants to hear the long-winded questions, whining, and painful stories on the other end of the line?
Ensure the hospital is filthy—and smelly
If your practice is comfortable and welcoming, clients will want to take the time to get to know you—and then they'll come back.
Act too busy to be bothered
This way you won't get sidelined with tiresome requests for help.
Proposed midlevel role poses unacceptable risks
October 30th 2024Proposals that would create a new midlevel practitioner (MLP) role raise serious concerns about the future of quality care for veterinary patients. Sometimes referred to as a veterinary professional associate (VPA), their duties would overlap those of a veterinarian and veterinary technician.
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