|Articles|March 12, 2009
Client retention: Do you really know your numbers?
Author(s)Christine Merle, DVM, MBA, CVPM
Tracking your total clients doesn't tell you the whole story.
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To gauge the health of your practice-and patients-you must track the number of pet owners you serve. But looking at your total number of clients doesn't tell the whole story. Dr. Christine Merle, MBA, CVPM, a consultant with Brakke Consulting in Dallas, explains the figure you really need to watch.
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