Connect with a Vet reaches significant milestone
Over 1 million consultations have been done through Chewy’s Connect with a Vet telehealth program
According to the American Veterinary Medical Association’s 2023 and 2024 Economic Reports, there has been a reported sharp decline in telehealth from 38% in 29.2% in 2024.1,2 However, despite the decrease, Chewy announced that its telehealth platform Connect with a Vet surpassed 1 million consultations last month. Connect with a Vet is a service provided by Chewy that is made up of online veterinarians and technicians. The visits are offered as live online chats or video sessions to help provide clients with answers to their questions and concerns about their pets. These chats are also only supplementary to in-office visits and the team cannot diagnose or treat conditions or prescribe medications.
"As we approach the 5-year anniversary of this platform and celebrate our first million consultations, I couldn't be prouder of the team driving this success,” said Mita Malhotra, president of Chewy Health.3 “This milestone is a testament to the dedication of the hundreds of employees who make it all possible — from our veterinary experts connecting with pet parents to the team behind the scenes delivering cutting-edge technology and comprehensive online resources for our customers. This is just the beginning, and we remain committed to continuous innovation, improvement, and supporting pet parents when it matters most."
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According to the release, the telehealth platform is available to pet parents between 6 AM and midnight ET every day of the week to get their questions answered on topics ranging from food and nutrition, to skin, behavior, new pet advice, and more.3 Chewy stated in its release that its program is a resource pet owners can utilize during life crises, from wildfires to hurricanes, to give support to pet parents that need it most, and also waives fees for those impacted.
For its 1 millionth consultant, pet parent Kacey utilized the platform to ask about Fish, her cat. Kacey explained that she had a feeling something was going on with her cat and was "trying to determine if she is just chubby or if there’s something else going on." After a veterinary technician reviewed the images submitted to Connect with a Vet and asking about Fish’s health history and diet, it was determined that Fish needed healthy weight management and the technician gave advice and support to Kacey.
“I really like this service,” said Kacey, in an email dvm360 received from Chewy.3 “In part because they can let me know if a situation is serious and I need to take them in to an in-person vet.”
References
- 2025 AVMA Report on the Economic State of the Veterinary Profession. https://ebusiness.avma.org/ProductCatalog/product.aspx?ID=2215
- 2024 AVMA Economic State of the Profession. https://ebusiness.avma.org/ProductCatalog/product.aspx?ID=2157
- Chewy Marks 1 Million Telehealth Consultations, a Milestone for "Connect with a Vet." News release. Chewy, Inc. March 31, 2025. Accessed April 9, 2025.
