How to confront co-workers without the drama

Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary, says Shawn McVey, MA, MSW, CEO of Innovative Veterinary Management Solutions in Phoenix. Confronting co-workers about their less-than-perfect performance takes courage, care, and practice. To get you started, McVey shares this example of how to broach a team member on faulty behavior.

You: I'd like to speak with you about a concern I have. I'm concerned because the filing never gets finished on your shift.

Co-worker: That's not true. I always finish the filing.

You: Yesterday, I found 15 folders waiting to be filed when I arrived for work. I was frustrated because it was difficult to handle both clients and the leftover filing. If this continues, efficiency and patient care will eventually suffer. I know no one wants that. I'd like to discuss solutions.

Co-worker: Don't worry about it. I'll take care of it.

You: The filing needs to be completed on every shift to ensure superior patient care. Let's meet to discuss solutions. If we can't resolve this together, I think we should talk to the practice manager about this problem. Do you agree?