Making the Change to Zoetis Diagnostics with Ease and Confidence
Two veterinarians share how they switched to Zoetis' in-house analyzers and Virtual Laboratory, which was a smooth and easy transition for their practice and their team
Sponsored by Zoetis
Adam Christman, DVM, MBA
Welcome back. In this episode, we're gonna be talking about making the change in practice and Dr. Clary, we know that change can be scary to all of us, the veterinarian and the team. So, what was the change like for you from switching to the Zoetis diagnostics? And how did you and your team overcome any fears?
Carl Clary, DVM
Zoetis was incredible. We used to just have in house labs, and that was it. We just had in house labs. And now with Zoetis, we have I feel like a team behind us that supporting us, and everything we do, whether it’s just a CBC, you know, reading that, to the Imagyst, to the specialist. I feel like we’re just taken care of by Zoetis better than any company we’ve ever dealt with. And it was mind blowing. And it was, we lost a lot of sleep, Dr. Wolfe and I…Now we had a lot of talks. And it was a huge commitment. But it was a commitment we wouldn’t look back at
Adam Christman, DVM, MBA
Dr. Wolfe, what has it been like for you?
Shelli Wolfe, DVM, MBA
I'll just reiterate what he said. We've been through a lot of changes where private practice to corporate practice to opening up a practice in a second, to paper records to digital records, do a digital whiteboard, and also changing from one practice software to another. And so, we're used to change, but we also understand what comes with it in regard to the stress on the on the team. And this was one of the smoothest we've ever had. Zoetis just made it...just kind of went pretty overnight and very smooth and was probably one of the smoothest changes Clary and I have experienced.
Carl Clary, DVM
By far the smoothest transition we've ever had.
Adam Christman, DVM, MBA
And how did you get the team to buy in because that's important, to get them on the same page. What was that, like?
Carl Clary, DVM
Zoetis was incredible in the people that they brought in to train our staff. When they left, the staff knew more, way more than I know how to run those machines, which is fine. I don't need to run a CBC. I want somebody to do it and give me the paper. And it was incredible. And they felt like they did a better job than by far than anything else we've ever done. Like we've changed a ton and I'm starting to embrace change because it means my practice is growing. I'm growing as a veterinarian; we're just getting better. And this has been probably the best addition we've done to for our pets. Another thing we haven't talked about as much is access to a specialist is incredible. But also at the price, it's even more incredible. You know, and with better medicine being the price that it is right now, anything we can do to hold down prices for our pets, they get better quality care.
Adam Christman, DVM, MBA
And Dr. Wolfe, what was that like for you?
Shelli Wolfe, DVM, MBA
Yeah, you know, buy in is...we have 14 doctors. And although Dr. Clary and myself and our other partner make the decisions, we have to have them buy in. And I think the thing that stands out is anytime you're on anyone from Zoetis, you know they have a servant's heart. They are there to help you. They are highly educated. I've talked to so many people that have just astounded me at how smart they are. And from all levels. And you can tell they have a servant's heart. They're there. And as Dr. Clary said, they're teaching them not only how to run the machines, but they took it back, they took it back to actually sample collection, because once you put sample you provide to the machine determines that results. And so they even taught our team, you know, different ways...different position sizes. They made sure that our team knew that, but not only they knew that, they understand it. And so, I think for our team, they all bought in really pretty quickly because they could sense that Zoetis cared for us and for our clinic and for our patients. And we're going to support them through that process. And so, they bought in very, and I think they understand that they also see the value in, for example, the Imagyst just in the quality of diagnostics there. So, for example, we've had this for about a year now. And so, the Imagyst to is introduced new...originally it was fecal. We didn't have skin cytology, and actually had an opportunity to meet the individual who designs the software for the Imagyst. I met him and he just spoke with me. You're a veterinarian; what do you need? What kind of software can we provide in an order for you to utilize our software? What do we need it to do for you? And so, we talked about we needed it to work quickly there. And so, our team has seen as well that that this is growing too. This is growing more. And more software hopefully over the years is going to be introduced to the Imagyst. Which is going to...the sky's the limit, I think.
