VetPawer adds prescription refill functionality to its AI virtual assistant

VetPawer’s AVA (Automated Virtual Assistant) now has the capability to automatically process prescription refills when a client calls to schedule an appointment. AVA is an AI virtual assistant that can answer phone calls and handle appointment booking with a natural, human voice and tone. It integrates directly with the hospital’s practice management software and phone system to schedule appointments without any staff intervention.

After booking an appointment, AVA uses AI to determine if the patient is due for a prescription refill, according to VetPawer. The system then proposes a refill, which can be accepted or denied by the client. If the prescription refill is accepted, AVA can automatically send it to the pharmacy for fulfillment, or if the prescription is expired, to the clinician for approval.

“We see that veterinary teams are more stressed now than ever before,” said Jerry Savage, CEO of VetPawer.

“AVA not only helps take the load off the practice’s staff, but also provides a contemporary client experience that is fast and efficient. AVA’s dialog is human-like, and clients are telling their veterinary practices they love the ease of scheduling appointments,” he added.

To achieve automatic scheduling and prescription refill, AVA bridges the gap between the phone system and practice management software. When a client calls the clinic, AVA recognizes their phone number. Using that unique information, the software identifies the client and checks the practice management software for available appointments appropriate for the specific patient. The client can interact with AVA to choose an acceptable appointment, which is then written directly to the practice management software.

In addition to booking appointments and processing prescription refills, AVA can also add a new patient, suggest appointments based on overdue reminders, and handle appointment cancelations, according to VetPawer.

Reference

1. VetPawer adds AI for prescription refills. News release. VetPawer; January 2022.