The wrong language can alienate veterinary clients

Article

Use a positive approach during examinations

We all know that good communication in the exam room makes for a strong relationship with clients. Watch how Karen Felsted, CPA, MS, DVM, CVPM, demonstrates different approaches and language during a dental exam and the ways in which you can alienate or win over clients. 

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Mark J. Acierno, DVM, MBA, DACVIM
Christopher Pachel, DVM, DACVB, CABC
Richard Gerhold, DVM, MS, PhD, DACVM (Parasitology)
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