Your veterinary clinic's a busy airport, and you need a "pet traffic controller"
Client with submissive, peeing Dachschund, proceed straight to exam room 1 Dr. Earhart and technician Lisa, you are clear to depart to cat dental in treatment 2 Whoa, whoa! Assistant with the Great Dane, you are getting too close to feline boarding. Abort! Abort!"
On a day full of schedule craziness, workflow at your practice can become maddening to the folks footing your bills: clients and their four-legged friends. If clinic congestion is getting you down, maybe you need what Tracy Dowdy, CVPM, of Management Resource Group in San Diego calls a “pet traffic controller.”
This team member is “a leader with the confidence to direct doctors and other fellow team members in the workflow,” Dowdy says.
Before you roll your eyes at the concept of hiring and staffing another position, take a look to see if the perfect person is already there. And, as Dowdy adds, “the role of pet traffic controller can involve more than one team member if the people have the necessary leadership skills.”
Let your pilot, Tracy Dowdy, lead you down the runway for this video lesson …
