Client Relations & Marketing

The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services

Education is important and reminders are key for keeping patients safe during the holiday season

How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?

Bash Halow, LVT, CVPM, explains the root of emotionally charged conversations in the clinic, and how he approaches them

Bash Halow, LVT, CVPM, lists the 3 most important things to keep in mind during emotional conversations with clients

The Veterinary Cooperative’s new partnership brings AI communications to nearly 4000 veterinary practices

Bash Halow, LVT, CVPM, previews his upcoming session at the Fetch Coastal dvm360 Conference in Atlantic City, New Jersey

Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols

Wendy S. Meyers, CVJ, explains how managers can help their team express empathy when booking sensitive appointments

This year’s event is supported by corporate sponsor Schwarzman Animal Medical Center and category sponsors Blue Buffalo Natural, MedVet, Banfield Pet Hospital, Thrive Pet Healthcare and PRN Pharmacal.

This script outlines steps for making a good first impression during a conversation with a client

Here is how veterinary teams can help clients honor the cherished memories of their beloved pets and find comfort after pets cross the Rainbow Bridge

Client service representatives are one of the most important people in the veterinary clinic, and here is why

This bonus episode of The Vet Blast Podcast presented by dvm360 features our very own Adam Christman, DVM, MBA, to discuss best social media practices.

Clinic staff acts swiftly to improve clients’ experience

Becoming the preferred veterinary practice in your community can be a long, but rewarding journey

Love Lost, Petco Love’s national database for lost and found pets can help reunite families with their animal companions

Digital communication can improve patient outcomes, provide a great client experience, and streamline communication between clients and veterinary teams

Nicola A. Lakeman, MSc, BSc, (Hons), RVN, CertVNECC, CertSAN, VTS (Nutrition), shares a piece of advice for communicating nutrition with clients

Embrace Pet Insurance surveyed of more than 12,000 of its insured pet parents

A veterinarian shares insight on sand impaction in dogs, discussing signs, treatment, and prevention.

The research was led by Boehringer Ingelheim and included more than 1000 global respondents

Scripts for confident client conversations include wellness testing woes

Adam Christman, DVM, MBA, and Ken Yagi, MS, RVT, VTS (ECC), (SAIM), emphasize the importance of creating a safe space for pets and owners during emergency visits

Uncovering the root causes can help resolve clients’ concerns

Peter Weinstein, DVM, MBA, interviews host Adam Christman, DVM, MBA, on this week's episode of The Vet Blast Podcast

Results found that life expectancy is one of the most important factors for pet owners to participate in their pet’s weight management

Joya Griffin, DVM, DACVD, shared her tips for improving consultations and client satisfaction

Caitlin DeWilde, DVM, shared her tips for more engaging social media posts and marketing best practices

Caitlin DeWilde, DVM, explains why marketing and social media can be important for your veterinary practice