Sheila Grosdidier, RVT

Turnover is a perennial problem. Learn what you'll face in the new year-and how to ease the strain.

Objectives: Understand the impact of stress on you and the workplace, identify what triggers stress, evaluate the options available to manage stress, and adopt a strategy and make it work for you.

Do you dread Monday mornings? When they have you singin' a sad tune, consider these 10 tips to jazz up your day.

Overhiring can reduce the cost of turnover.

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Review these techniques to help you prepare for your next encounter with aggressive clients.

Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

How should I schedule team members' breaks?

Q. We employ a bookkeeper, a head technician, and an inventory manager who all share some of the management duties at my practice. I perform about four days' worth of management tasks a month. My partner and I are looking at a tiered approach to compensation-management will be compensated at 3 percent to 4 percent of gross. What goes into this figure?

You're the head technician at a flourishing practice. The hands-on owner is struggling to keep up with his rapidly expanding client base, and he often fails to delegate tasks to his team. Firstline Editorial Advisory Board member Sheila Grosdidier, BS, RVT, a partner with VMC Inc. in Evergreen, Colo., offers this script for addressing the owner, Dr. Committed

Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.

Why do some of my team members seem to avoid work while others are so dedicated to it?

Q. I have a superstar on my team but the other team members hate her. What should I do?

Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?

Q: How many incoming phone lines does my practice need for each veterinarian?

If an employee quits, do I have to pay that person for his or her remaining vacation days?

The new owner changed my duties, and I don't like my job anymore. What can I do?

The new owner changed my duties, and I don't like my job anymore. What can I do?

I'm interested in continuing education and more job training, but every time I approach the doctor, she blows me off. What should I do?

Frustrated with your work? Use this advice to choose the right path and take control of your career.

Frustrated with your work? Use this advice to choose the right path and take control of your career.

Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?