Sheila Grosdidier, RVT

Aaaaaaah! Youre the star of a horror flick that takes place in your veterinary hospital, with the demons and creeps played by some awful coworkers. But you can survive! Learn about the hairy problems these fiends put you in and whether their thoughtless or malicious behavior is bullying, harassment or just really, really annoying.

Theres a bully whos really wrecking my life at my veterinary practice. How do I broach the B word to my bossand when is it time to move on to another hospital? The answer lies in another B word: Showing your boss how the bully affects the business.

Take a moment and ask yourself these questions in regard to your veterinary practice.

Even pets are going electronic these days with an iPod program that will track medical information such as vaccinations, medications and upcoming appointments.

10 ways to make new associates feel welcome

Sheila Grosdidier counsels a team member battling low team morale.

Q: In our practice, veterinarians are paid on production and we use travel sheets for charges. If a travel sheet is missing charges, lost or not filled out, charges are then assigned to the hospital and I'm not compensated for the work performed. Is this practice legal, and what actions should I take?

QR codes make it simple for clientsand potential clientsto connect with your business.

Practice consultant Sheila Grosdidier, RVT, went undercover to see how one practice flourished-or failed-in possible client satisfaction.

I'm the office manager of a small hospital, and I found out the practice owner had our payroll clerk deduct an hour of pay for our staff members for a lunch and learn. She also makes us carry overtime to the next pay period because she refuses to pay overtime. What can I do?

Take a cue from a pooch: Get in the moment.

Although the future of the veterinary industry might be scary, it won't be disastrous.

Your terrible, horrible, no-good manager may not be as bad as you think. Consider these eight secrets that help explain why they do the seemingly crazy things they do.

Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they can?t pay the bill?

Dig up the dirt on yourself before your future boss does.

Tired of being stepped on at work? It's time to stand tall and get on top of your career by improving your communication skills.

HR needn't be a headache. Here are some easy ways to make sure it's not.

Protect yourself and preserve a strong working relationship with these three tips.

Many team members blindly stumble through issues of breaks, overtime pay, and family leave. Find out whether your practice gives you enough-or whether you expect too much.

More and more practices are using video surveillance. Here's what you need to know about being filmed at work.

Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance.

Your manual is a tool to communicate information to your employees regarding your hospital's policies and practices, benefits, guidelines, leave procedures, expectations of conduct, equal opportunity employment and employment-at-will.

Ask team members what they want, compare local wages, and consider offering more time off

You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.

Team members are already texting and downloading forms, so why not put this technology to use in practice?

Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.

Here's a position-by-position list of who should do what.

Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility-and foster loyal clients.

The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity.

Hint: It's not paying employees more money.