Finance
Ducks in a row? Hitting the $1 million mark
January 1st 2005Not long ago in a Midwestern town, the owner of Wylie Animal Hospital, a two-doctor practice, called our office for help. The caller, Dr. Rudy Wylie (a composite character based on real practitioners), was an established practitioner whose companion animal practice had always been able to pay its bills, give staff members an annual raise, and maintain its client base.
Case Study: Patient-Care Coordinators Improve Compliance
January 1st 2005With the help of a patient-care coordinator, Veterinary Medical Clinic in Tampa, Fla., is seeing double-digit growth for the first time in years--and patients are enjoying even healthier lives, says practice owner Dr. Eddie Garcia. "The patient wins because it gets a better follow-up on what the doctor recommends and a better quality of life, and the client gets to enjoy the pet longer. The clinic wins because we're providing the service and making the income," he says.
The essential components of a financial plan
December 1st 2004Financial planning early in your career is perhaps the most important thing you can do to make sure you accomplish your personal and professional goals. In fact, the day you leave school would be a great time to start planning. But regardless of your age or career stage, it's never too late to gain value from a hard look at your financial situation and advice from a financial advisor who can help you identify and implement your financial plan. Here are the essential components of a financial plan:
Attaining accurate inventory counts
December 1st 2004We're having trouble monitoring the counts of specified items, calculating an accurate budget for inventory costs, and staying within that budget. We've identified our A, B, and C inventory items. What more can we do to get inventory under control?
State unemployment tax audits: Employee or independent contractor?
December 1st 2004The Internal Revenue Service (IRS) cares about accurate classification of employees and independent contractors, but so does your state unemployment tax department. No one ever thinks he or she will get audited, and many practitioners are surprised to learn that state unemployment departments often audit more frequently than the IRS.
Case study: Creating a nonprofit spay and neuter program
November 3rd 2004After Veterinary Economics published "Caught in the Middle: Business vs. Compassion" in June 2004, we received several letters fueling the discussion. One in particular, from Dr. Lowell Novy of Valley Veterinary Clinic in Simi Valley, Calif., provided an interesting solution: Start a nonprofit organization to help cover costs.
Do your homework-and get estimates
November 1st 2004In the past year, I've learned that a little laziness and a lot of assuming can cost big bucks. First it was our radiology badges-I assumed we all paid about the same price for this service. But when an astute colleague asked about the going rate in our area, I learned I was paying four times more than some of my colleagues!
Case Study: Hospital Tours Build the Bond
September 30th 2004Hospital tours are a great way to attract new clients and cement your bond with existing ones. "We like to take the mystery away," says Dr. Lisa Barlow of Centennial Valley Animal Hospital PC in Louisville, Colo. "We think hospital tours help clients feel better about leaving their pets here."
Case Study: Behavioral Consultations
September 16th 2004The doctors at Bowman Animal Hospital and Cat Clinic, Inc. in Raleigh, N.C., see an average of four to five behavioral consultations per month, says Monica Dixon Perry, CVPM, the practice?s hospital administrator. Of these behavioral consults, the vast majority lead to diagnostic testing to determine whether there are any underlying medical reasons for the behavioral issue, says Audra Alley, DVM, CVA. "If a cat or a dog is urinating abnormally, we start with a urinalysis to determine whether there are any abnormalities. If the results of the urinalysis are positive, we treat the medical problems first and then re-evaluate the behavior," Dr. Alley says.
Case Study: Thorough Arthritis Program Reaps Rewards
August 4th 2004At Seaside Animal Care in Calabash, N.C., Dr. Ernest E. Ward Jr. knows that 20 percent of his canine patients will develop osteoarthritis at some point. To combat this statistic, Dr. Ward conducts a comprehensive senior arthritis program designed to lengthen the lives of his patients and improve their quality of life, strengthen the bond at his practice, and bolster his bottom line.
Case Study: Easy-to-Build Exotic Ward Offers the Next Level of Service
July 22nd 2004You can create a small, successful exotic ward with no more space than an unused storage room and boost the service you offer owners of exotic pets, says Dr. Jennifer Graham, Dipl. ABVP. "Clients are beginning to ask, 'Are the exotics kept separate from the other pets?' and 'What special treatment can you provide?' " Dr. Graham says. "Clients know these issues are important and will evaluate the practice on team members' responses."
Senior Testing Education Enhances Care and Compliance
July 7th 2004Senior wellness screenings reveal abnormalities in 23 percent of dogs and 17 percent of cats with normal physical exam results, according to a 1999 study conducted by Antech Diagnostics. Dr. Daniel Brod, co-owner of Deer Creek Animal Hospital in Littleton, Colo., uses this statistic during wellness exams to communicate the importance of annual senior testing to clients. He says that in about one of four senior dogs he tests, he identifies early disease processes, such as renal, liver, or thyroid disease-that's about 15 percent higher than in younger dogs at his practice. And he says that the study results mirror his findings in senior feline patients as well.