Finance
Case Study: Tap Retired Workers to Make Callbacks
August 19th 2005For 12 years, Dr. Steve Bishop and his crew at Animal Care Hospital in Phoenix have been tapping the retired population to make callbacks in the early evening. Doing so frees time for receptionists to work on other jobs, he says. "Plus, the hourly pay is less than for a receptionist, and the workers are more flexible with their time."
Grow revenue, loyalty, horse health with routine dental examinations
July 1st 2005Does every horse that you see undergo a dental exam? Is a complete oral exam including the use of sedation, a full-mouth speculum, a good headlight and a dental mirror part of your yearly preventative maintenance program? Do you include a complete oral exam as a part of all your pre-purchase exams? If you answered "Yes" to these questions, then you are, unfortunately, in the minority of equine practitioners today.
What not to do: Lessons learned from your colleagues' building mishaps
June 5th 2005These doctors learned the hard way what they should have done during the construction of their hospitals. Now that they're enjoying their award-winning facilities, they're ready to share their stories—and help you avoid the same problems.