Practice Management

National Report - Cases of identity theft, like those that took place at Kettering Animal Hospital, are not uncommonc, and are a reminder of how important it is to make plans to fight identity theft early on.

Amy offers advice on equity in pay.

Here are three ways to help your team work together more cohesively.

Some practices will benefit from production-based compensation packages, while others could be injured by them.

Every practice, whatever its size, needs a strong, reliable manager to oversee associates and staff. Once trained, he or she should have a relatively free hand to deal with all management problems as they arise.

Kettering, Ohio -- Michæl Rohrer worked at the front desk at Kettering Animal Hospital near Dayton, Ohio, for only a few months when police made the call.

Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.

Put down the pencil and pick up a mouse for a new way to educate employees.

Use this strategy instead of color-coding patient records.

If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs.

Use this handy storage solution to keep brochures in one place.

Most women believe they are trustworthy, but many can?t resist the temptation of revealing secrets.

Men and women don't really speak with differing levels of authority; it has to do with perceptions of subject matter.

A snip here and a snip there may just put an end to the large number of animals euthanized each year in San Joaquin County, Calif. At least, that?s the idea behind a new veterinary hospital that opened there in July and only performs spays and neuters. Since opening, the ACT Spay/Neuter Clinic has sterilized more than 500 animals.

Remind your team what goes in medical waste and what goes in the dumpster.

Even with electronic medical record systems, healthcare providers continue using "pen and paper workarounds," according to a study appearing in the September issue of the International Journal of Medical Informatics.

Twitter and similar sites are becoming more than time-wasters.

Recent graduates are leaving the nursing field after being met with overwhelming challenges. Could your team members do the same?

The National Commission on Veterinary Economic Issues (NCVEI) just made it easier for veterinary practice owners to stay on top of their financial needs by renovating its Web site.

A new study analyzes the different ways in which dog owners relate to their pets.

Study shows harassment is less about sex and more about domination.

Be prepared to show how your education benefits your equine practice's bottom line.

Trust me-you have "10" employees in your town, no matter how small it is.

What can team members do to help veterinarians as they refer more cases?

Violate the 5-to-7 ratio at your risk. That is the ratio between a veterinary practice's gross revenue and the cost of paraprofessional staff. Anything outside that ratio is bad for the practice.

While the production model is supposed to encourage doctors to take on challenges and go beyond the call of duty, Dr. Andrew Rollo worries that greed and pettiness can ruin the working environment and harbor ill will.

The recession may have derailed your compliance numbers, but you can take steps to stay on top of your game.

Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.

Use the time clients spend in the waiting room to collect samples and take patient history.

How to replace underachieving team members with overachievers.