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Rogues, boors and bad apples: How incivility kills happiness in veterinary practice
April 19th 2019Extensive research links workplace incivility to lost productivity, lower profits, increased callouts, and an uptick in adverse and sentinel events. Its time we address incivility for the role it plays in ruining veterinary businessesand our lives.
The big truths about veterinary practice pricing structures
April 17th 2019What you charge and why are questions crucial to your businesss future. They signal the quality of your veterinary medicine and client service. And youre (probably) not thinking about them enough. Dont worry: The Veterinary Hospital Managers Association has a free white paper (this ones well-written) to help you.
dvm360 Leadership Challenge: Retail revolution
April 16th 2019Vets are the medical experts, but pet service providers sometimes feel that their experience, products and services can help veterinary clients avoid "unnecessary" medical procedures and visits to the hospital. Both these groups want healthier pets, so why can't are they talking more?
Retail revolution: Completing the circle of care for your veterinary patients
April 9th 2019A pet's life is enriched by regular veterinary visits and medical care, but is the circle of a pet's life really complete if you don't take into account the work of all the other pet service professionals in the country? Let's dig into the wild and woolly world of the building down the street: the pet store.
Commentary: Veterinarians need better boundaries
April 7th 2019Asking pet owners, colleagues and the rest of the world to be nice to us is not going to solve our veterinary professions problems with burnout, mental health and suicide. Its time to better manage our emotional and conversational boundaries.