Business

A $30,000 investment can produce $200,000 in revenue-and minimal patient trauma.

Brand story No. 1

Personalize your greetings.

Operate by the book when it comes to the Fair Labor Standards Act

Your practice's reputation is crucial. Make sure clients are hearing good things.

Nutrigenomics can reduce pain in osteoarthritic dogs and create a bond with clients.

The best way to prolong the efficacy of deworming programs is to use vaccinations and sound nutrition in conjunction with the right anthelmintics.

Are you a fence-sitter?

Washington - The Red Flags Rule will not go into effect until Aug. 1 to give creditors and financial institutions more time to develop and implement written identify-theft prevention programs.

Guarantee follow-ups.

How can we determine whether to build a new practice or renovate our current facility?

Architects and designers gush about these items that are perfect for your new building or renovation.

A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.

The right levels of income, costs, fees, and clients lead to a strong, balanced veterinary clinic.

Talk to clients about pain management.

While cutting expenses is a critical part of a recession plan, it's not a good idea to lay off employees without fully evaluating the effect the decision will have on the business.

Brace yourselves. Sometime this summer, coming to an area near you, will be the new graduate.

Learn the visual cues.

What do you do about missed fees?

Puppy and kitten insurance.

They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers.

Your cartoons crack me up.

What was OK before is now wow.

How can we determine the quality of referrals we're getting from other clinics?

Use this list to boost your practice's curb appeal.

Are phone books obsolete?

Whether you're planning on building new or renovating an existing space, be aware of potential restrictions.

Integrate your facility's design with your business cards and other materials to help your marketing message hit home.

Answer clients' burning questions.

See what sinful statements you may be making-and what you should say instead.