Breaking News
AVMA criticizes TV veterinarian for lousy surgical hygiene
February 2nd 2017Footage of Animal Planets Jeff Young, DVM, performing surgery with bare arms, no gown and no mask is "getting in the way of his message" of the importance of high-quality, high-volume veterinary care, say AVMA president and CEO.
Toxic coworkers: When bark is as bad as bite
January 31st 2017When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you dont believe its true, youre in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
The myth of compassion fatigue in veterinary medicine
January 17th 2017Knowing why youre struggling is important, so its not helpful to label every negative experience in the veterinary profession as compassion fatigue. When I took an honest look at how I was feeling, I wasnt running out of compassion. My fatigue stemmed from making ethical decisions within the boundaries of clients (often) illogical values or unreasonable budgets.
Unless youre psychic, youll need to ask what your clients want
January 11th 2017The notion that excellent veterinary care is enough to attract and keep clients and set you apart from other practices is outdated. The new differentiator is client experience, and knowing what your clients want will require research.