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Three Ways Client Service Representatives Can Build Client Loyalty
December 29th 2016When pet owners visit veterinary practice, their first and last interactions are typically with the front office team. Consequently, client service representatives need to be well trained to create positive first and last impressions.
Trained Therapy Animals Boost the Moods of Cancer Patients
December 29th 2016Ed Turner was staying in patient housing provided by Cancer Treatment Centers of America, feeling weak, tired and anxious about what he was facing. After years of remission from kidney cancer, the disease had returned, this time in his liver. The Elkton, Virginia, resident’s white blood cell count soared; he had an infection and felt too sick to even talk to family. When Cynthia Ingram, a registered nurse and animal therapy coordinator at CTCA, brought therapy dog Tori to visit Turner and his wife, Michelle, at their guest quarters, Turner was touched.
Delinquent Clients: The Price of Compassionate Care?
December 29th 2016Along with butchers, bakers, and candlestick makers, veterinarians are representatives of the 28 million small businesses in the United States. However, as any of the approximately 78,000 working veterinarians in this country will attest, practicing veterinary medicine is very different from just about any other occupation.
Factors That Adversely Affect Reproductive Success in Mares
December 28th 2016Obesity, insulin resistance, and dyslipidemia have long been associated with reproductive difficulties in women. According to an article published in the December 2016 issue of Veterinary Clinics of North America: Equine Practice, similar associations likely occur in pregnant mares.
CVC San Diego 2016: Practical Advice and Treatment Takeaways
December 28th 2016Over the course of 4 days and with more than 500 hours of sessions, the CVC San Diego conference December 8-11, 2016, provided a robust opportunity for veterinary professionals to improve their knowledge and skills. The continuing education sessions included clinical information, practice management, and technician education.
AVMA 2016: Anesthesia and Pain Management Tips for the Vet Tech
December 28th 2016At the 2016 American Veterinary Medical Association conference in San Antonio, August 5-9, 2016, American Veterinarian sat down with Tasha McNerney, CVT, CVPP, anesthesia technician at the Center for Animal Referral and Emergency Services and self-proclaimed "Original Anesthesia Nerd," to discuss anesthesia and pain management resources for veterinary technicians.
WWVC 2016: Ethical, Legal, and Enrichment Considerations When Managing Wild, Captive Birds
December 28th 2016At the 2016 Wild West Veterinary Conference in Reno, October 12-16, American Veterinarian sat down with M. Scott Echols DVM, ABVP, owner of Echols Veterinary Services, Avian Studios, director of the Grey Parrot Anatomy Project, and past president of the Association of Avian Veterinarians, to discuss the ethical and legal considerations of owning wild animals, such as birds, the illegal trading of African grey parrots, and key enrichment strategies veterinarians should encourage for birds.
CDC Report of Cat-Scratch Disease in the United States
December 28th 2016More than 12,000 Americans are diagnosed annually with cat-scratch disease. The CDC retrospectively analyzed national health insurance claims over an 9-year period to ascertain the incidence, clinical significance, and cost of this largely preventable zoonosis.
A Better Understanding of Inclusion Body Disease in Boas and Pythons
December 28th 2016A new study published in The Veterinary Journal explores inclusion body disease, a fatal infection that affects boid snakes, and provides information that may help veterinarians better protect and care for boas and pythons.
Less stress! Tips for calmer dogs
December 22nd 2016Consider this startling statistic: 2016 data from the Humane Society estimates 30 to 40 percent of relinquished pets were given up due to behavior problems. Your veterinary team plays a critical role in watching and listening for signs of behavior problems clients dogs are experiencing at home and identifying problems you observe in the clinic.