Despite growth in enrollment, fewer than 5% of US dogs and cats are insured, while rising veterinary costs are increasingly affecting treatment decisions and access to recommended care.
News|Articles|March 7, 2008
Downloadable phone scripts
Author(s)Mark Opperman, BS, CVPM
Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.
Advertisement
The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.
Advertisement
Advertisement
Related to this article
Caroline Cox, LSW, MSW, and Erika Krick, VMD, DACVIM (Oncology), discuss the role of veterinary social workers in supporting clients, communicating with veterinary teams, and helping practices address the human side of veterinary care in this Q&A from an interview at the 2026 Fetch National Harbor Veterinary Conference.
In a slideshow drawn from an on-site dvm360 interview at the 2026 Fetch National Harbor Veterinary Conference, a veterinary oncologist and a veterinary social worker walk through how the role supports owners and staff across a pet's cancer diagnosis, treatment, and end-of-life care.
Advertisement
Advertisement
Trending on dvm360
1
A catastrophic miscarriage of justice: The truth about Toxoplasma gondii risk from household cats
2
Lemonade expands pet insurance to Kentucky as care affordability challenges persist
3
Q&A: Caregiver burden can begin early in pet illness. Are veterinary teams equipped to support clients, and how can veterinary social workers help both parties?
4
Clinic center: Boehringer Ingelheim opens new US animal health headquarters in Georgia, Purina unveils $550 million pet food manufacturing facility in Ohio, and more
5