Downloadable phone scripts
Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.
The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.
Phone script 1: Boarding the family pets
Phone script 2: Neutering/declawing a cat
Phone script 4: A canine cleaning
Phone script 5: Frequently urinating feline
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