How AI dictation software can benefit clinics

On this week's episode of The Vet Blast Podcast presented by dvm360, our host Adam Christman, DVM, MBA, and guest Mark Massaro, DVM, discuss Massaro's journey to integrating AI dictation software at Mount Laurel Animal Hospital, and its sister hospitals. Throughout the episode, Massaro also shares his journey to veterinary medicine, including the deep ties the industry has to his family, how he found the right software for Mount Laurel, and the benefits the AI dictation software had on the veterinary professionals within, particularly the emergency services.

Mark Massaro, DVM: AI is my big thing that I worked on recently. So [Christopher Torre, VMD], right, when I was hired, I was like, okay, so what like, what do you want me to work on? And he had all kinds of easy vet projects, but he said, I do want you to just start looking into, I went to a conference and I heard about these AI scribes that will write...SOAP notes for you and filter out some of the nonsense discussion. I want you to just look into it for me and kind of figure out all the different players in the space and which one might be the best fit for us. So I did this, like 3 month research project, looking at all the companies and doing demos and going back and forth and negotiating prices and again, because this is a unique account, a lot of them will charge per veterinarian, and that didn't really make sense for us. We have 120 veterinarians, so we ended up choosing VetRec who I know you know them, I introduced you them recently, and we did a really slow roll out that was really key for us. It's because we have so many moving parts. And, you know, we only transitioned to ezyvet a couple of years ago, and so, you know, a lot of the teams are still getting used to ezyvet and Vet Radar, and so we didn't want to throw too many things at them all at once. So we kind of went one hospital at a time, one department at a time. But we really hit our stride a few months ago, and they, Oh, my God, do they love it, especially the emergency service because again, when you're on emergency, you're seeing case, case, case, Mount Laurel's emergency [service] is super busy. Actually, I kind of found out how busy they were through the AI, because I'm able to track how many cases they're seeing using the AI.