Membership-based veterinary care provider expands nationally

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Small Door Inc, a membership-based and tech-enabled veterinary care provider operating under the brand Small Door Veterinary, announced it is expanding to new locations and within already existing markets. It will expand its network of veterinary practices to Maryland, Virginia and Illinois, while opening up new facilities in Boston, New York, and Washington, DC. The company hopes to open 10 hospitals over 6 quarters to add 19 practices to the Small Door portfolio.

According to the release,¹ Small Door has added to its executive team to support its planned growth. Jamie Richardson, BVetMed, will be the company’s chief medical officer, Kristin Hackett as vice president of people, and Richard Dandridge as its vice president of finance.

“Over the years, we have delivered gold-standard care to tens of thousands of pets, while partnering with doctors and medical professionals, treating them with the dignity and professionalism they deserve,” said Josh Guttman, MBA, co-founder and CEO, in the release.¹ “We’ve not only delivered gold-standard medicine, but also gold-standard financial and operating metrics and are proud of the business we’ve built. As we position the company to reach meaningful scale, I am confident that Dr Richardson, Kristin Hackett and Richard Dandridge provide us with the leadership we need to deliver on our mission of building the most trusted brand in the category."

Richardson joined Small Door in 2019 as a member of the company’s founding team after 15 years of practicing veterinary medicine. She has helped pioneer a new model for veterinary care by delivering high stands and consistency. Dandridge brings over 10 years of experience and has a career in financial consulting and operating roles as well as an audit foundation. He served as controller at an orthodontic clear aligner business named Candid and worked at Accordion Partners.¹ In early 2022, Small Door welcomed Hackett as its senior director of people. Prior to Small Door, she worked for 10 years in human resources and people operations and One Medical and City Block Health. She has now grown the people team within Small Door and oversees both talent operations and people operations.

“I partnered with the founders of Small Door as we shared a dual vision: to offer exceptional healthcare tailored to the unique needs of every pet and to provide an extraordinary work environment for our dedicated teams,” explained Richardson.¹ “Our mission is to open a door to a world of compassionate, personalized, and innovative veterinary care, where the health and happiness of our beloved pets and the well-being of our passionate team members are priorities. As Small Door continues to expand, I am excited to bring our unique, patient-centered approach to more pet owners while ensuring the input of our medical teams continues to steer the evolution of our company.”

For 2024,¹ Small Door plans to open practices in Bethesda, Maryland; McLean, Virginia; Arlington, Virginia; Chicago, Illinois; and 2 other clinics in New York City.

Reference

Small Door Veterinary accelerates plans for national expansion. News release. Small Door. September 13, 2023. Accessed September 19, 2023. https://www.businesswire.com/news/home/20230913095848/en/Small-Door-Veterinary-Accelerates-Plans-for-National-Expansion