This sample phone script shows the kind of professional, accurate answers you can develop for team members to use in all their interactions with clients. (PDF)
Creating a successful performance improvement plan
A PIP can be a constructive way to help address challenges for employees having trouble meeting expectations
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How to host an effective team meeting
Michael Shirley, chief empowerment officer at Family Pet Health, shares tips on hosting effective and engaging team meetings.
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Veterinary Heroes: Gerry Sprague
Known for her calm demeanor, the customer service representative honoree is a valued member of the practice team at Tabernacle Animal Hospital in New Jersey
Building public influence through social media
This bonus episode of The Vet Blast Podcast presented by dvm360 features our very own Adam Christman, DVM, MBA, to discuss best social media practices.
From stockpile to streamlined: Stop tripping over tomorrow's profits
Overstocking in veterinary hospitals is a challenge that often goes unnoticed
The Dilemma: Nurse vs technician
Title clarification and use may be needed for the professionals who assist veterinarians and also care for patients