Monica Dixon Perry, CVPM

Trying to keep clients is hard enough, but problematic employee turnover on top of that can be a nightmare. Here are a couple ways to retain employees.

How Does Empowerment Relate to the Veterinary Practice?

Why Create a Code of Honor?

Successful Steps to Managing Up

Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.

If your team struggles to get things done, your practice might be suffering from social loafing.

Lots of team members everywhere experience social loafing--and many don?t even know it.

A guideline to minizing revenue loss

Social loafing describes the tendency of individuals to put forth less effort when they are part of a group.

A guideline to scheduling for efficiency

Receptionists can play a part in preventing too much overtime and too much downtime.

Let's discuss what we can do in our practices to motivate our team and practice environment.

The following is a guide for making the task of taking minutes easier.

Utilize your computer software to set up reminders a month in advance to remind you to prepare for employee evaluations.

Here are ideas for reducing conflict and boosting efficiency on a large team.

Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented.

How to develop a team of "10" technical members

Assessing the hospital's schedule, team scheduling tips, team utilization and ratios, and requested days off forms

10 tips to enhance your managerial and leadership skills

Work gets done in a group when every individual is motivated. Here's how to get people going.

When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon.

I've worked at the same practice for eight years and I still only get 10 days of either paid vacation or sick leave. Is this fair?