Career Development

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A veterinary practice management consultant diagnoses your business problems, explains whats wrong and develops a business treatment plan to fix it. Coaching comes after, when you need the accountability, feedback and ongoing conversations to make sure you follow through like a compliant veterinary client.

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A potential foster dog showed aggression toward my veterinary team members, so this 2019 dvm360/VHMA Practice Manager of the Year finalist had to help the team see this was the best path forward.

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When it became apparent that her growing practice needed more team leads, this dvm360/VHMA Practice Manager of the Year finalist set out to create a hiring process that would fit the already strong culture and demonstrate fairness and transparency.

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Our columnist argued that pet insurance should have paid for an ultrasound diagnostic for an asymptomatic dog on a grain-free diet at risk for dilated cardiomyopathy (DCM). Readers disagree about whats called for when.

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If you made a mistake with a pet owner, work to make it right. But if an online review crops up thats really a veterinary clients willful misunderstanding or issues, you cant always control that. Move on, veterinary professionals. Move on.

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I hope this year's finalists for dvm360/VHMA Practice Manager do the Year find the extra push and encouragement I felt to keep doing the good work and to recognize that even small things they do every day impact their team members in the most monumental ways possible.

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Practice owners, you dont need to be best friends with your veterinary associate, or share the same hobbies, or practice the exact same style of medicine. You just have to treat others as you want to be treated by being fair, honest and appreciative.

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When it comes to ending a pets life, many people wonder, How do vets do it? I consider ending an animals suffering to be one of the greatest responsibilities entrusted to the veterinary profession and one of the gifts many veterinarians take for granted.

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When it comes to defusing potential arguments, this veterinary practice owner trusts the words of self-made millionaire and motivational speaker Jim Rohn: Focus on the solution, not on the problem.