Business

Dr. Robin Downing shares her secrets to being a successful female veterinarian. Hint: She considers herself a businessperson.

See the relevant bits in federal law about asking questions of employees dealing with DEA-controlled substances.

A discussion guide with real-life client complaints and role-playing scripts to soothe pet owners.

Research from Cummings School of Veterinary Medicine also warns of impending shortage of doctors.

Dr. Robin Downing talks about the destructive storm and its aftermath in her small town.

When I heard that one of my clients thought she could talk me out of anything, I knew I must have seen that pet owner during my first two years of practice.

So why do we have such poor self-esteem? Is it getting worse?

Want to be a successful equine practice owner and still have a life? Start by communicating assertively and laying old stereotypes to rest.

North Grafton, Mass. - For every 100 veterinary medical jobs in New England, an additional 59 jobs are created in related industries.

Seeing is believing for clients when it comes to pet dental health at Falmouth Veterinary Hospital in Falmouth, Maine. Video touchscreens in exam rooms show clients how quickly damaging plaque can build and harden. The screens also let clients type in their e-mail address and request that the information or Web site address for the video be sent to their home. After every dental cleaning, clients watch a video on brushing.

Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

If you plan to install new computers in your practice, think about how you'll dispose of your old ones-tossing them into the dumpster is a no-no.

Discounts are a popular marketing tool to encourage clients and customers to pay faster. Many suppliers offer them to improve their cash flow. Like many professionals, some veterinarians offer a trade discount of sorts for immediate payment upon completion of services, but they may give little thought either to the cost of offering discounts or how much they might save by using discounts offered to them.

Dr. Hazel Holman was one of 34 veterinary practices targeted by Massachusetts environmental regulators in a medical-waste compliance crackdown.

The six principles of adult learning provide a framework for building a protocol for ongoing client education.

It's a jungle out there. With so many different species of practice owners running around, how are you supposed to know how to interact with them?

"Oh, Doctor, how can we charge $18 for this service?"

This Texas hospital is anything but modest and can boast the client growth to prove it.

It wouldn't surprise me if a certain percentage of readers who merely scan this month's piece do so because they don't see what relevance the topic could possibly have to the practicing veterinarian. I understand completely because, at first blush, it doesn't seem possible that any "investigations" would need to be carried out in an animal hospital and, even if one did need to be done, how complicated could it be?

I'm no longer feeling mellow about the Yellow Pages after its colossal mistake.

Let your manager know what you expect him or her to do.

Veterinarians worry about the economic future according to a DVM Newsmagazine poll. Is it worth it? One expert believes so.

The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Download these calendar images as desktop backgrounds.

Karen Felsted shares ideas for interactive Web-based lifetime earnings models on NCVEI's Web site.

The new CEO of NCVEI has been offering advice in our pages for years. Read her stories here.

The National Commission on Veterinary Economic Issues (NCVEI) named Karen E. Felsted, CPA, MS, DVM, CVPM, its new chief executive officer.

Schaumburg, Ill. - The National Commission on Veterinary Economic Issues (NCVEI) named Karen E. Felsted, CPA, MS, DVM, CVPM its new chief executive officer. Felsted leaves Los Angeles-based Gatto McFerson CPAs, a veterinary-focused financial and consulting firm.