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New tricks for tired old senior diagnostic discussions
July 15th 2016Old. Geriatric. Senior! How do these words make you feel? It's time to reframe your senior diagnostic conversations with veterinary clients with these three steps with this advice from a dvm360/VHMA Practice Manager of the Year contestant.
3 ways to improve communication with older adult clients
July 13th 2016First, break down your stereotypes of older pet owners. (Hint: They don't all like to be treated as cute, little ol' people.) Second, start trying out these tips today for better communication with this growing population of veterinary clients.
Your Veterinary Voice episode 4: Meet Heather Lewis, AIA, NCARB
July 13th 2016You might wonder why a veterinary podcast is doing interviewing an architect. But Heather Lewis, partner at Animal Arts, a firm in Boulder, Colorado, is no ordinary architectshe's also a devoted advocate of minimizing pets' stress and anxiety during their veterinary visits. And she's got a lot to tell you!