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Team training tool: Affirmation cards
July 14th 2015Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.
Pet skin sagas: Managing emotional veterinary clients for better dermatology examinations
July 10th 2015The heat is on: Your client sees the pet's red, sore skin and expects it to be cured right away. How do you manage these expectations and arrive at a better dermatology examination? Use these tools.