Business

Turn pet owners onto issues of behavior, dentistry, payment options at your veterinary practice, and more.

Sharing personal stories of pet illness in exam rooms, veterinary newsletters and emails can bridge the gap between a seemingly trouble-free veterinarian and scared clients.

As a record setting heat sets in, here's advice on keeping horses safe and comfortable this summer.

Don't set yourself up for failure. Here are some simple tips to help you stay on track.

You must take action to protect the team and the clinic at large.

One DJ gets a taste of his own medicine – courtesy of a veterinary office manager

It can be hard to say no to an emotional veterinary client, but if you stick to your guns, you might be stuck with big problems.

As our pet and human populations grow, so will the demand for veterinarians in the fields of companion animal health, food and animal safety, disease control, and public health.

You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go-find out where they went, why they left, and maybe, just maybe, get them back.

This award-winning veterinary practice brought much-needed veterinary care and luxury boarding to a small Colorado community.

The right interview questions could help you achieve service excellence.

If cellphone use is becoming a nuisance in your practice, you're not alone.

How do I protect and monitor my patients when they buy their flea, tick, heartworm, and other preventives from big-box pharmacies?

"Kiss the dog," suggested Dr. Christina Winn in our May 2012 cover story about building strong doctor-patient-client relationships. Boy, did it generate a lot of letters. Here's a sampling, plus a response from Dr. Winn herself.

If you don't build and maintain your online presence, others may do it for you - and present an unflattering portrait

Why is social media like Facebook and Twitter so important? Discover your role and find answers to your top questions with this Q&A session with forward-thinking veterinary professionals using social media.

Cranial cruciate ligament tears and ruptures are common conditions that can lead to debilitating osteoarthritis. Consider a veterinary team approach to canine rehabilitation to improve every patient's quality of life.

Times change, and so should your kits.

Learn how to create wellness plans, how they affect your revenue, seven steps to introducing clients to them, and answers to your questions.

Playing bingo is a good way to remind veterinary team members to do tasks.

Should we skip the pet kisses to protect our health?

Use this advice to get the most valuable information from clients and learn the truth about how pet owners perceive your service and care.

This veterinarian believes it's the best way to get 'em early when it comes to pet insurance.

These business-building strategies will help you beat big-box retailers and modern mega-clinics with what you do best.

We have more and more clients who accept a treatment plan with an estimate and then claim they have no money to pay the bill. Is there a way to prevent this from happening?

I retired and sold my practice 15 years ago. I'm wondering if it is still standard to lease at 10 percent to 12 percent to real estate value?

Hiring trends prove it: Joining a mixed animal practice appeals less and less to new veterinary school graduates.

Use a bulletin board to display seasonal information and discounts.

Otitis externa is a tricky condition that takes commitment to resolve. Help clients help their pets with this advice.

Introverted? Hate selling? Business-phobic? You're not alone, but these traits could be killing your veterinary practice.