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Nonveterinary ownership: A new option for practice owners
New veterinary practice owners have big shoes to fill-only it might be team members filling out those size 12s. Don't miss out on your next potential partners: your own employees.
Beware the doorbell effect when you make clients wait
When your clients need to wait beyond their appointment time, don't leave them in the cold.
Whoa, hoss! Regaining control
Here are some strategies for veterinarians and veterinary team members to manage emotional reactions.
Ask Shawn: Advice for a new practice manager
I'm getting ready to take over as practice manager. It's my first leadership role, so I'm a little intimidated. What are the biggest things I should avoid in the beginning?
Location: It's one of your most important considerations
Like Bill O'Reilly, I have a word for the day. Today's word is "no."
Opinion: An associate is worth $35 an hour?
No wonder veterinary associates can't imagine ownership. Where does their low self-esteem come from?
Sample script: How to shut down a gossip
Use this sample script to help team members comply with a no-gossip policy.
The best training for equine practice? Equine practice
While veterinary school imparts valuable clinical skills, some lessons can't be learned through anything other than experience. One equine practitioner describes her journey from student to doctor.
Practicing in the new economic reality
Well, it's all finished, and I am so relieved! The Great Recession is over!
Q&A: YouTube? You bet!
Our practice has Facebook and Twitter profiles, but we're looking for additional marketing opportunities. What should we try next?
The basics of buying a business vehicle
Here's what you need to know about the transaction to make the tax code work for you instead of against you.
Veterinary managers: How to handle backlash from a no-gossip policy
Use this sample script to prepare veterinary team members who report policy violations on how to handle confrontations.
The top online pet health topics of 2010
Here are the things your clients are searching for online-can you find ways to talk about these topics when they visit your practice?
4 sure-fire tips to achieve your resolutions
Consider this advice when setting large goals.
Self-care pact
Pledge to take better care of yourself by signing this personal support plan.
Hospital admissions for dog bites on the rise
Watch out for those cranky patients-bite incidents have increased since 1993.
Trends in veterinary medicine and how this impacts your practice
Trend #1: The Recession, chapter 1 of a four-part web presentation by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic issues.
CSU class allows veterinarians to polish up client communication skills
A two-day workshop gives about 50 veterinarians training in client relations.
Meet, greet, and learn at trade shows
My friend dedicates one trip a year to visiting conference vendors. Here's my take.
7 deadly veterinary practice management sins
If you're the boss, be aware of how your behavior affects your employees' productivity.
Quiz: Holiday myths debunked
Quiz: Holiday myths debunked (3-Fact)
Quiz: Holiday myths debunked (8-Fact)
Equine home healthcare program kicks off
Program bridges the gap between hospitalization and home care.
7 questions to answer before gifting a pet this holiday
Pets aren't always the perfect holiday gift. Here's what to consider before you bestow a fur ball upon an unsuspecting someone.
2011 Hospital Design Competition photos: Reception areas
Here's what clients get to enjoy in the 12 Hospital Design Competition award-winning hospitals.
Veterinarian one of the best careers for 2011
Experts predict strong growth for the veterinary profession over the next decade.
Dr. Andy Rollo: In loving memory of Beauston
It's hard to say goodbye, particularly to a pet who wasn't supposed to live long in the first place.
Underpasses can make roadways safer for pets and wildlife
Simple measures reduce hit-by-car incidents and keep roadways safer.
4 pieces of veterinary office equipment to budget for next year
Take stock of what you have now as you build your budget for 2011.