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My clients are taking their business to a practitioner with cheaper fees. Should I be worried? (sponsored by Intervet/Schering-Plough Animal Health)
Try these strategies to hold on to horse owners.
What do I do with old X-rays?
Trash, treasure, or recycle?
"A dream home ... at work"
Catering to cancer patients and their owners, this doctor designed a facility that welcomes clients into a homey environment-with all the technology of a specialty oncology practice.
How to manage disrespect right out the door
Managers: Work with team members to see how their behavior and words hurt others
Show respect for patients in the words you use
Would you talk about your grandma that way?
The bonus-round question
Are bonuses a right or a privilege?
5 reasons to go out on a limb
The coming new year offers the perfect time to go out on a limb-even if you fall flat. Here are five phenomenal ways your setbacks help you climb to the top.
Give clients a little credit
Wha are the major pros and cons of a third-party payment plan?
The call of the client
Giving clients quotes over the phone can be challenging-but that's what makes it worthwhile.
If you invite them, they will join, survey says
Veterinary associations try to understand, lure new veterinarians to their ranks.
Getting ahead of online pharmacies
Protect your revenue by staying competitive with pricing and promotions
Practice Management Overhaul: Your sneak peek
Consultants share the inside scoop on the winners' progress.
Benchmarks 2009 revenue chart
Are you on target with revenue? Use this comparison sheet to see how you stack up against Well-Managed Practices.
Where did I go wrong?
Breaking through to Iva Granite-Head.
How by-the-bootstraps veterinary technicians can get ahead
No credential doesn't mean no future for veterinary assistants and technicians with experience.
Reap the rewards of canine rehabilitation
Adding a rehabilitation facility yielded unexpected benefits for this veterinarian.
Energy cutbacks increase savings
Three ways to go and save green.
A giving tree for pets
A Christmas tree in the lobby displays items needed by local animal shelters.
A budgeting strategic plan that boomed
A strategic plan success story.
Rehab client education handout
Download this PDF handout with all the owners about pet physical rehabilitation.
Do you know how much your practice is worth?
Profitability is key to determining its true value
How to win back clients who've left
Follow up on defections.
Veterinary Economics 2009 article index
Print this PDF for a handy index to articles, subjects, and authors in every 2009 issue of Veterinary Economics.
Is your dream job just a fantasy?
Five myths to forget before you find the perfect position.
Service calls: 5 strategies to inspect and improve customer service
Inspect your customer service and then fix it with these 5 strategies to build yourself a strong foundation of clients.
Reimbursements are a rewarding idea
A practice located near an expressway pays clients' toll.
Even more respect
Even more advice and information on earning the respect as a team member you deserve.
Build staff confidence through certificates
Certified thank-yous lead to big payoff.
Dog owners get more exercise than gym members
Those walks around the block benefit dog owners, too.
Veterinary team handout: Principles of mutual respect
This veterinary practice manager asks doctors and team members to sign off this document that shows they know team respect is crucial.