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Take advantage of everyday opportunities (Proceedings)
April 1st 2009Even in high-performing veterinary practices, hundreds of thousands of dollars "walk out the door" each year in terms of services and products that never got recommended or delivered, or if they where provided, were never charged for.
Another primer on informed consent (Proceedings)
April 1st 2009In many veterinary practices today, obtaining informed consent consists of the receptionist placing a consent form in front of the client and telling the client they need to sign the form so the doctor can perform the surgery or treat the animal.
Creating an outpatient experience that creates more comprehensive visits (Proceedings)
April 1st 2009Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented.
The no-lo practice: Avoiding a practice worth less
April 1st 2009Owners are devastated when they learn their practices are worth only a fraction of what they anticipated as they approach reitrement and contemplate a sale. But if you can understand why this occurs and identify if your practice is at risk, you can begin the process of recapturing this lost value for your practice.