Technicians

When results from an outside lab or in-clinic equipment show errors with blood samples, clients must bring their pets back in for a re-draw.

When a team member is out sick or experiences a difficult time, the staff at the Waynesville Veterinary Hospital shows it cares by sending hugs-of the personalized paper variety.

No credential doesn't mean no future for veterinary assistants and technicians with experience.

Download this PDF handout with all the owners about pet physical rehabilitation.

Five myths to forget before you find the perfect position.

It's not all about salary, if you want a job that makes you happy and balances work life and family life.

Try this approach to reaching big-dog respect levels. It can help you love your veterinary hospital job-and the people who come with it-again.

You don't have to be friends, but you do need to be friendly at work.

Watch Dr. Kramer explain his top tip for client retention.

These Firstline Challenge activities will help you keep pets healthier.

Seniors who walk regularly with dogs reap many benefits.

A tightly honed message helps ensure clients see the value of your care.

Cellular reminders increase client compliance.

Opinions clash over the controversial proposed ban on declawing cats.

This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.

Question 8

In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.

Harness the holiday spirit to educate clients on pet health.

Check out common cop outs team members use and why they're no good.

Firstline welcomes new clinical content.

Simplify scheduling requests with this sample time-off sheet.

Sniff out the canine that best suits your work ethic with this quick and fun quiz.

Answer clients' biggest flu question with confidence.

Ward off client worries about feline diabetes in the first few minutes after diagnosis.

Build in extra time for clients who like to talk.

Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.

Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.

Eliminate lag time with flex scheduling.