Technicians
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Hello? It's your parasite preventive calling
Cellular reminders increase client compliance.
California considers banning declawing cats
Opinions clash over the controversial proposed ban on declawing cats.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
DogQuiz 2: A flaky co-worker calls you with an emergency and asks you to cover her shift-again. It would be on your only day off. Do you fill in?
Question 8
Behaviors suggestive of postoperative pain in cats
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
3 team excuses exposed
Check out common cop outs team members use and why they're no good.
For the love of pets: new clinical articles
Firstline welcomes new clinical content.
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
DogQuiz 2: What breed would you be at work?
Sniff out the canine that best suits your work ethic with this quick and fun quiz.
Can my pet get H1N1?
Answer clients' biggest flu question with confidence.
How to respond to client fears about feline diabetes
Ward off client worries about feline diabetes in the first few minutes after diagnosis.
How to keep chatty clients on schedule
Build in extra time for clients who like to talk.
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Why clients drive me crazy
Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.
Minimize client waiting
Eliminate lag time with flex scheduling.
Technology as a time-saving tool
See how one practice uses a computer system to stay on track.
Safety protocols still necessary for computerized and digital radiography
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
The technician's role in outpatient management of chronic kidney disease (Proceedings)
Chronic kidney disease (CKD) is a common disease in older animals.
TDM: helpful hints for easy dosage adjustments Proceedings)
Therapeutic drug monitoring (TDM) provides insight on the internal exposure of drug available to reach the site of action.
Physical examination for technicians: Part 1 and 2 (Proceedings)
A technician's checklist for physical examinations
Overview of small animal urinary tract endoscopy (Proceedings)
Cystoscopy has not received much attention in clinical practice until recently.
Care and maintenance of endoscopy equipment (Proceedings)
Your clinic's flexible endoscopes and its instrumentation can be a major purchase for your clinic.
Overview of small animal respiratory endoscopy (Proceedings)
As the veterinary profession grows and becomes more specialized, many veterinarians are learning procedures such as bronchoscopy and integrating this specialized procedure into their clinics.
Overview of small animal gastrointestinal endoscopy (Proceedings)
More veterinary hospitals are now incorporating endoscopy equipment in their clinics.
Endoscopy: troubleshooting equipment (Proceedings)
The Veterinary technician wears many professional hats in the average veterinary hospital, ranging from receptionist, primary care nurse, nurse anesthetist, surgical nurse, nutrition consultant, to equipment maintenance specialist.
The nuts and bolts of blood pressure measurement (Proceedings)
Blood pressure measurement is often not a routine part of small animal practice.
Female breeding soundness examination (Proceedings)
A technician's guide to examining female breeding soundness.
How to keep your best employees from walking out the door (Proceedings)
Finding and keeping good employees has arguably been the most difficult task facing the veterinary profession for some years.