Technicians

Veterinary clients hear 'frenchie,' you hear constant respiratory problems.

Puppies and kittens who exhibit straight-up fear or wont investigate stimuli after being startled are outliers in need of treatment, says Fetch dvm360 conference speaker and veterinary behaviorist Dr. Lisa Radosta.

Its time to turn those late-night texts from all sorts of characters who own pets into a lucrative opportunity for your veterinary team. Heres how.

If you dread these difficult client conversations, veterinary palliative care expert Dr. Katherine Goldberg has straightforward advice for how to use them as opportunities to discuss goals and ultimately achieve better outcomes for the client and the pet.

Your veterinary patients sense of smell is stronger and more precise than your own, and thats nothing to thumb your nose at. Instead, use it to help your rehabilitation processfor pets sake.

This veterinary behaviorist says that while acepromazine may make patients more tractable in the clinic, its likely doing nothing to reduce their anxiety.

You loved the GIFs. Now print this and give it to clients for something wonderful to chew on to teach some good dog toothbrushing techniques.

Youre smart. Youre opinionated. You have the best interests of animals and their people at heart. You work in a veterinary hospital. Here's a tip from Dr. Dave Nicol tips to take video, write blogs and get onto social media.

Hey, practice managers. When your veterinary team is throwing too many questions and problems your way in the moment, Fetch dvm360 speaker Angelina Morgan, CVPM, says youre not doing your hospital team any favors by telling them youll circle back.

Employees will laugh-and realize that communication is a two-way street.

Some cage cards are straight forward. Some are a little more clever. Some are just downright hilarious. And we turned our favorite into a visual.

When it comes to communicating with your veterinary clients, make sure youre speaking their languagethe language of texting.

or at least made it sick? A recent study suggests that cats of neurotic owners are more likely to have negative behavior styles and poorer health.

A dvm360 commentary asked veterinarians to set firmer guidelines for abusive pet owners, but one letter writer said state boards could penalize you for firing clients the wrong way. Two regular contributors weigh in on whether managers and team members can fire clients and ways to do it. Read it all here.

Use these five questions to determine whether certain oncology therapies might benefit your patients on their path toward better health.

It turns out that Air Bud was unbeatable after all. Three savvy veterinary professionals who had him going all the way win top honors.

Everyone but the veterinarians spills on how important retail is in veterinary practices and how friendly (and useful) working with pet retailers and others outside the hospital is for business and client education.

I'm sharing my experiences with dogs, moon bears and advanced technology at Fetch dvm360 in Baltimore. Heres what that looks like in my veterinary surgeries.

When it comes to moving to a new home, it seems its not just about location, location, location anymore. As it turns out, pet owners looking for a new home place a pretty high priority on meeting their pets needs.

Hes a great team member at the veterinary hospital, but occasional body odor could become a problem. I say dont be afraid to talk about it directly, privately and kindly.

A few of the big pet microchip companies provided us details about their current products. Curious if there's any reason to switch your choice? Check 'em out ...

There are lots of ways to know a dog is frightened, anxious or stressed, but theyre all useless if your veterinary client doesnt act as voice for their dog and say 'no' to the stressful person or situation. Share this handout with dog owners to help them trust their instinct for the right kind of dog training and the wrong kind of social encounters.

Print this PDF handout to give pet owners with stopped-up feline patients a starting salvo to set expectations and offer some basic advice.

In veterinary practices, success leads to happiness, right? Not so fast. Its happiness that breeds business success, say psychology experts. And theres research to prove it.

Take a look at the veterinary team who saved an abused puppy and the emotional reunion when that puppy revisited the veterinary team while on the road to recovery.

Preventing disease is a primary goal for general-practice veterinarians. It's time to better explain why they're important to pet owners, to make it easy as possible on pets and to help clients understand that vaccination is not as bad as they thinksay, with low-volume vaccines?

When you have fractious cats running amok in your veterinary clinic, whats the best way to restrain them? We have a few ideas.

The end-tidal carbon monoxide monitor is one of the most insightful pieces of anesthesia monitoring equipment available, but that doesn't mean it isn't without its challenges. Use this hack to increase its accuracy with petite veterinary patients.

How veterinarians can discuss options with clients for pets who need long-term pain medication.

Is one of your veterinary hospital team members the right person to rev up your retail offerings? Or is that you? Here are my five steps to rethinking your clinics retail for happy pet owners and patients.