Technicians

If your veterinary clients have the questions about whether they really need to buy and administer heartworm preventives, this client handout can kick off a conversation.

Using a chinchilla with acquired dental disease as an example, Dan Johnson, DVM, DABVP, shared the secret to owning a well-equipped exotic animal practice: supportive care.

When the question goes beyond "What's in your wallet?" with pet owners, the answer is the companies providing third-party loans and credit card options to veterinary clients.

Taking away the veterinarians anxiety over behavior cases Or, how my staff keeps me cool when Boris is on the books.

Need a shot in the arm when it comes to talking to clients about fleas and ticksor some new ideas for boosting these products business value to your veterinary practice? Start here.

With a stepwise triage exam, you can quickly recognize an equine patient in shock. Your clinical impressions and understanding of the cardiovascular circuit can help identify the type of shock, which will guide your treatment plan.

Forget fees. If you want to make the most of a new equipment purchase, like new digital radiography, you want your veterinary practices team on board and using it to its full potential. Here are my three steps to think about to get there.

After taking in these pointers, run through a sample script to see them all in action.

This easy-to-assemble food puzzle comes to you courtesy of a Firstline reader.

You cant guarantee that every patient or pet staying in your veterinary hospitals boarding wont get scared, but you can make some small tweaks to make their stay less stressful and more comforting.

Its never too early to start spring cleaning, so were sharing a few of our favorite veterinary practice organization hacks to help get you started.

When I found myself in a discouraging work environment, I didnt turn to self-care for solutions, instead I decided to start giving to others.

Hear straight from top ER tech Kenichuro Yagi why if you've been shying away from nasogastric tubes, you should be so shy.

Discussing all natural, organic parasite preventives with clients and general practitioners.

Feline customers in your veterinary clinic need special focus.

If youre experiencing exhaustion from difficult conversations with pet owners about paying for veterinary care, why not open the discussion with your team? You may identify small tweaks to communication and policies that might ease everyones stress about managing the tough question of paying for top-notch pet care.

When your client comes in with a cute new fuzzball, provide some education about the importance of play.

The many truths we learn while practicing veterinary medicine aren't pretty. But we can at least pretend for the moment.

Catch a few ideas floating between your veterinary colleagues' ears on managing otitis in dogs and cats.

You dont have a lot of time, but every once in a while (and these moments are few and far between), you need to take a moment for yourself. Here are our top 10 articles to help you do just that.

A veterinary practice’s success is highly dependent on employee commitment and engagement, both of which skyrocket when constructive feedback is offered.

Show clients the value of heartworm treatment as well as payment help. Tip: Don't let them settle for medically unsound "slow kill" methods.

These furry little athletes put the tail in tailgating. Check out who is competing in this years Puppy Bowl.

Know what youre feeling, pause before reacting, and help yourself and your team. Betsy Charles, DVM, MA, executive director of the Veterinary Leadership Initiative, worked with Fetch dvm360 in San Diego attendees to think about how.

In her session on self-awareness at Fetch dvm360 in San Diego, Betsy Charles, DVM, MA, suggests a book wed never heard of. Heres why she thinks its an important read for self-awareness and your understanding of veterinary clients motivations and thinking in the exam room and once they leave.

Youve changed things this year in your veterinary practice? Human beings are resistant to change, and your veterinary team members are human beings. Here are some basic steps to face this.

This technician has dealt with financial ups and downs in the last year, including a move and a pet being diagnosed with cancer.

Litter box training your new kitten may seem daunting, but with a little planning and a few test runs, you'll have a litter-box-trained kitty for life.

Bash Halow has seen the good and the bad in the exam room.

Technician specialist Mary Berg is back to share another tip on veterinary dentistry.