Technicians
Vets versus clients: Dermatology
October 2nd 2018When it seems like a pet has a dermatology issue, what happens next? Is it right off to the veterinary hospital, or do pet owners skip the DVM and head for Dr. Google? Data from the Pet Owner Paths study illuminates the differences between you and your clients on what happens next.
Algorithm: Can you help this pet owner pay?
September 27th 2018Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's a short version of my long path I travel with veterinary clients when they complain about price, seem hesitant to comply with recommendations or say, straight up, they're under a financial strain.
3 steps to improving well-being and managing stress in veterinary practice
September 12th 2018Stress on the job can be good and healthy. It means you care about your patients and clients in veterinary practice, and it can engage you in the moment to do your best work. But stress can also get out of control, harming your emotional wellbeing and physical body. Here are tips to manage your own stress and share that knowledge with your whole team.