Technicians
Your Veterinary Voice Episode 11: Laurie Hess, DVM, DABVP (avian)
March 1st 2017DEK One of our favorite exotic vets sits down to talk with us about her new book, the big pet-killing mystery she solved, and explain why it's awesomeand sometimes nerve-rackingfor cat and dog vets to treat exotics. (Bonus tip: Oral penicillin kills rabbits, folks. Beware!)
You need a Client Communication Coordinator
February 14th 2017Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
Use your eyes to detect lies about ears
February 1st 2017"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.