Technicians
Pain: When "It hurts" meets "How much does it cost?"
Good news: Today's pet owners are more aware of their pets' care options. Bad news: The same recommendation doesn't work the same way for every client. Lets work through a pain example in the veterinary clinic.
Stop judging your new consumer
Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.
All dog trainers are not created equal
Spray bottles, rolled-up newspapers and "No! Bad dog!" not your training cup of tea? Make sure your veterinary practice works with the right trainers with tips from behaviorist Dr. Lisa Radosta.
Image Quiz: Whats wrong with this Malteses mouth?
Thick, ropey saliva and a painful patient: Whats the deal?
Sample script: Natural flea and tick repellants
Naturally clients have questions about the essential products they use for their own healthcare. Use this script to talk about natural products.
Keeping Dr. Google on the straight and narrow
Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.
Coffee on the Couch: A conversation with veterinary technician David Liss
Do you want more responsibility in your veterinary practice? Have you ever dreamed of joining the veterinary speaking circuit? You can do it. Heres help.
Humor: Roll your eyes: The indoor-only cat has fleas
Enjoy technician Mary Van de Puttes tip on how to handle cat owners, because while the eye roll may not be the most effective client education tool out there, it may be the most satisfying.
Diagnostic update: When it comes to abdomens, radiography is out, ultrasonography is in
Michigan State veterinary radiologist offers four tips to gain as much info as possible when you peek at your patients innards.
Client handout: Lack of mobility may mean less time with your pet
Here are five ways to improve your senior pets healthand maybe even his life expectancyby helping him get back to the things he used to do.
Sample script: Ticks in the city
Dont be the lone star in your practice who can talk about ticks. Be a deer, er dear, and practice this sample tick talk with your veterinary team to bridge the gulf in otherwise rocky tick conversations with clients.
Four tips to protect catsfrom cats
Help clients understand feral and outdoor cats can be a danger to their pet cats.
Fear-Free: The snuggles edition
Pets only calm down and relax when you make the veterinary hospital feel like home sweet home.
Tip: Vent for easier fluid draws
Need to vent? Your fluids will flow with this quick tip to draw large volumes of fluids in your veterinary practice.
Hey! Hoary alyssum can be fatal for horses
About 50 percent of horses appear to be susceptible to this toxin, which, in its dried form, bears a striking resemblance to alfalfa. Heres what you need to know to help horse owners prevent fatalities.
Fear-Free or "frozen"?
This veterinary behaviorist says patients taken to the back for testing and procedures might be better-behaved, but don't fool yourself: They're not happier or calmer away from most pet owners.
Is dimming dumb?
You might not examine your veterinary patients in low light, but there other places in the clinic where you can try this trick out.
Do you need an anesthesia tech for dentals?
If Fred Metzger, DVM, DABVP, can sell you on properly training, paying for and accounting in dental procedure treatment plans for a second technician dedicated to anesthesia, he will.
Slooow dooown with 5 tips to beat stress
Life in veterinary practice is crazy enough. Why make it harder by always being in a rush?
Stick-er shock: Don't let lancets keep clients from helping pets
We know you like to save pet owners money. Dr. Dave Bruyette explains how, in the long run, at-home blood glucose monitoring does just that.
What is that noise?
If the exam room's rockin', you still have to come a-knockin'. But here's how to help pet owners amongst the chaos ...
How much managing do you manage as a manager when you manage to manage?
We know, the answer is ... complicated. But this checklist can help!
Oral check: How effective are your dental recommendations?
Find out the tooth, err truth, about clients dental compliance with this simple form.
Just Google 'teachable moment'
More than half of surveyed practice managers say clients use the Internet to self-diagnose and treat their pets.
Client handout: Your pet needs your help
Help veterinary clients 'see' when their pets are overweight in order to get patients to a healthier weight.
How pets spend their winter break
Spot the cat in the Christmas tree, go for a snow hike and more with these adventurous animals soaking up the fun during the holidays.
Lets get awkward: Your pet is fat
Pet owners are often oblivious to pets unhealthy weight. So cut the Your dog is so fat jokes and learn how to navigate this emotional client landmine.
The 12 days of veterinary client handouts
Handouts for every veterinary 'emergency' that's bound to come in, at closing, on Christmas Eve.
Spoil your pet without spoiling its diet this holiday
Let your pet indulge with special treats and simple snacks.
What if animals were 'The Walking Dead'?
Grr. Argh. Dont fear this life-saving talk with veterinary clients.