Technicians

Give clients options and educate them so they feel in control of their pets' care.

Follow-up phone calls show clients you care and are crucial to building trust.

NAVTA and NAVC join forces to serve veterinary technicians.

An overview of important points to keep in mind when rehabilitating orthopedic patients.

Send out these social media posts to help clients and save pets from relinquishment.

Understanding the stages of grief and communicating effectively with grieving clients is key to breaking bad news.

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Is your life balance out of whack? Use this quiz to find out.

Check out the four biggest media business flops of the last few years-and pause to think before you tweet.

Are you prepared to respond when clients ask you whether you're trying to upsell them on their pets' care?

Learn to talk to pet owners about the benefits and risks of anesthesia.

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?-Not dropping the ball

Help pet owners identify the reasons behind their cat's house soiling behavior.

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Use this quiz to help determine whether a cat is marking or eliminating.

Show your practice's commitment to pet care with a professional post-appointment phone call.

This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)

Dr. Wardlaw discusses some therapeutic alternatives to get orthopedic patients comfortably back on their feet.

Communication strategies and tips for breaking difficult news to clients.

A more knowledgeable team means a better experience for clients.

Rationing empathy and other emotional energies can be a job in itself-but learning to listen to yourself is key.

Frostbite, ice melts and dehydration are risks for pets outdoors or traveling. Remind your clients today to prepare for these chilly months.

Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.

How to tackle your clients' questions in the wake of ABC's news report.

This handout gives pet owners tips to successfully train their dog to eliminate in an acceptable location.

Find out the right chemical ice melt to recommend to veterinary practice clients.

A recent evaluation by a National Research Council committee sheds light on the National Wild Horses and Burros Program.

Technicians should be present in the moment and utilize all of their senses when monitoring a patient under anesthesia.