Technicians
I'm fed up with the manager at my veterinary clinic
September 1st 2013I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!
Sample conversation tree: Taking your concerns to the boss
September 1st 2013To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:
5 reasons veterinary team members haven't gotten a raise yet
August 1st 2013If you're waiting for your raise still, remember that many practice owners are also waiting eagerly to offer you one. Marianne Mallonee, CVPM, encourages you to offer the benefit of the doubt to practice owners who may be playing financial catch-up and consider these reasons for the delay:
Ticked at a texting veterinary team member
July 1st 2013Q: A team member hangs out in the kennel area on her phone and spends all her work time texting her boyfriend and Facebooking with friends. Some of the other team members and I end up working harder to pick up the slack. How can I tell the manager without sounding like I'm tattling?-Tempted to tattle