Roles

NAVTA calls for term change to veterinary nurse in a special announcement to kick off National Veterinary Technician Week.

Make speedy exits a snap for cat (and dog) owners with a check out station in your veterinary exam room.

Maybe youre used to cleaning up pet piddle puddles at your veterinary practice, but what do you do when the pee isnt the pets?

This veterinary team member says her lunch has gone to the dogsand thats just the way she likes it.

Mrs. Smith is hypervigilant and Mr. McKinley is laissez faire. Your veterinary team can manage these pet owners' expectations with these five fairly simple steps for more effective home monitoring without the frustration.

Do you have amazing technicians who serve as your guardian angels in practice? Submit a photo and one to two sentences about why your technician is an "All Star." We'll feature them in our "All Star" Technician Photo Gallery on Friday, Oct. 16, during National Veterinary Technician Week.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)

Use night-lights to signal a clients waitingand never forget a client in the exam room again.

How you handle a pets euthanasia is one of the most memorable moments you share with clients. So make sure your veterinary team strikes the right note.

Templates make the business paperwork easy, but the catch is knowing where to look for problems.

OK, nothing really beats a box of kittens, but free team training is almost as nicejust a little less furry (and it doesnt shed).

Are you ready? September 28 is World Rabies Day. The Global Alliance for Rabies Control (GARC) offers tips and tools to help you prepare to talk to pet owners.

One of the veterinary technicians is super territorial and bossy, and Im so sick of her Im ready to quit! What can I say to my boss to help her see this Super Tech is ruining our team?

Team members play a vital role in making strong recommendations that stick with veterinary clients. A consistent message about a pet's needs over its lifetime will help lock in the care that the pet needs in order to live a longer, healthier life. This meeting will teach your team members how to make these vital recommendations to clients and provide the tools your veterinary practice needs to deliver a successful team-wide approach so that you get to "yes" with clients.

A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.

Simple keepsakes help your veterinary team memorialize pets and ease pet owners' pain.

Stop stuffing your cuffs in that bottomless pit you call a drawer in your veterinary treatment area.

You're not involved in your veterinary practice's marketing? Big mistake.

What would you do if a client requested her pet's euthanasia during one of your high foot traffic times?

Slim down portly pooches and fat cats with these tips for pet owners.

The latest, greatest, most helpful information your clinic needs to tackle common health concerns in pets today.

Veterinary team members share stories of the patients who melted their hearts.

Use this form to answer this client questionand prepare pet owners to offer a lifetime of care.

Share these quick tips to start a conversation about the care pets need as puppies and kittens and on through adulthood and as seniors.

Knock, knock. Your jobs at the door. Its been missing you. Can your veterinary life still work after a baby rocks your world?

Listen to what the pet wants.

We learned these 10 things long ago, and veterinary school students remind me of them daily.

Whining about your pay gets you nowhere. Learn why your boss isnt paying you more. Then bust through their excuses (ahem: reasons) to earn more at your veterinary practice.

Shawn McVey counsels a veterinary team about what they can ask to weed out toxic job candidates early in there interview process.

Using canned squeeze cheese our veterinary team took the trauma out of taking a pets temperature.