Roles

Appeal to veterinary clients' hearts and wallets with this client handout.

Good news: Today's pet owners are more aware of their pets' care options. Bad news: The same recommendation doesn't work the same way for every client. Lets work through a pain example in the veterinary clinic.

Confess: Are you frustrated by the high-demand, Google-happy discount divas and snapchat skeptics who ask everyone before they consult the veterinarian? Here's help.

Stop yapping about Yelp and bark up a better tree that protects your veterinary practices reputation.

Shawn McVey counsels a veterinary team member whos trying to balance her bosses' high expectations with her lack of resources.

Help veterinary clients recognize the subtle signs of discomfort in their dog leading to safer playtime for their child and their pet.

Spray bottles, rolled-up newspapers and "No! Bad dog!" not your training cup of tea? Make sure your veterinary practice works with the right trainers with tips from behaviorist Dr. Lisa Radosta.

Thick, ropey saliva and a painful patient: Whats the deal?

Naturally clients have questions about the essential products they use for their own healthcare. Use this script to talk about natural products.

Two tactics that veterinary behaviorist Dr. Lisa Radosta wishes you would use to calm and redirect patients.

Use this interactive flow chart to help your veterinary clients keep Dr. Google in check.

Do you want more responsibility in your veterinary practice? Have you ever dreamed of joining the veterinary speaking circuit? You can do it. Heres help.

We see it in your eyes: You want that new instrument, analyzer, device or software right now for your practice. So ... do you need to talk yourself down from a big purchase or talk it up to the Powers-That-Be? Gary Glassman, CPA, has some advice.

Enjoy technician Mary Van de Puttes tip on how to handle cat owners, because while the eye roll may not be the most effective client education tool out there, it may be the most satisfying.

Help clients handle new situations with their pet safely with these tips.

Michigan State veterinary radiologist offers four tips to gain as much info as possible when you peek at your patients innards.

Hard questions smart associates ask themselves when ownership is changing hands.

Here are five ways to improve your senior pets healthand maybe even his life expectancyby helping him get back to the things he used to do.

The funnymen of veterinary medicine take issue with your boring, cheesy, uninformative website.

Dont be the lone star in your practice who can talk about ticks. Be a deer, er dear, and practice this sample tick talk with your veterinary team to bridge the gulf in otherwise rocky tick conversations with clients.

Help clients understand feral and outdoor cats can be a danger to their pet cats.

Pets only calm down and relax when you make the veterinary hospital feel like home sweet home.

Got a minute? We've got your training solution right here. Use this quick activity to boost the number of kitties that visit your veterinary practice. Just click, print and practiceAs easy as 1-2-3.

Need to vent? Your fluids will flow with this quick tip to draw large volumes of fluids in your veterinary practice.

Yeah, ok, I'm a professional juggler. I picked the job of associate/mom/ business owner / wife / outdoor enthusiast with my eyes wide open. But it's not always easy. Here are the 4 things I do to stay sane.

Stress is your friend, minimalist joy, and whole-hearted living.

Distributive model of clinical education is a necessary part of the evolution of our professional education.

Dr. Marty Becker says the battle for relevance in pet owners' minds is veterinarians' biggest fight in the next 10 years.

About 50 percent of horses appear to be susceptible to this toxin, which, in its dried form, bears a striking resemblance to alfalfa. Heres what you need to know to help horse owners prevent fatalities.

Second graders rescued Shingle the cat when he was stuck on top of their school's roof. And a wellness plan rescued these underprivileged students when they decided to adopt the cat and provide for his veterinary care.