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Getting to "yes" with veterinary clients
September 16th 2015Team members play a vital role in making strong recommendations that stick with veterinary clients. A consistent message about a pet's needs over its lifetime will help lock in the care that the pet needs in order to live a longer, healthier life. This meeting will teach your team members how to make these vital recommendations to clients and provide the tools your veterinary practice needs to deliver a successful team-wide approach so that you get to "yes" with clients.
What Fear-Free could be in the future: A comprehensive checklist
August 7th 2015What does a practice team need to do to be Fear-Free? That's an open question, but here is a checklist that tries to gather the very latest on the topic. Find out what you're doing, what you could start and what's going to need you to think about it for a while before trying ...