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The art of apology
Sometimes you must say these two critical words to pet owners-"I'm sorry." Use this advice to sound sincere at your veterinary practice.
Practice on point with new equipment in your veterinary clinic
Consider how equipment can change the way your hospital practices medicine. Then learn how to influence decision-makers to make room for change.
Flea control: The next step
Keep the flea control conversation going year-round with these simple tips.
Veterinary technicians: Grow your career even with a practice manager in place
Expand your role even on a small team.
Mouth-to-mouth: Resuscitate the dental program in your veterinary practice
As a critical component to pets' health, dental care deserves more than your lip service. Here's what you need to know to script your team's message.
Use these agendas to plan the perfect team meeting
Make a plan to make sure your next veterinary team meeting goes smoothly.
Help pudgy pets lose the weight
National competition helps growing population of obese pets shed pounds and be healthy.
Top 10 ways to feel rich even when you're broke
You can live large even when you're paying off student debt.
Checklist: 5-minute wellness
Download this checklist to help your veterinary team practice preventive care.
Special oxygen masks help first responders save pets
Thousands of pets die every year in fires.
Photo gallery: Cleo in pictures
See Cleo's life in pictures and read her story.
Parasite prevention: Team training tools
Use these team training tools to prepare to tackle the tough topic of parasites and pets.
Beckman COHAT dummy
Taming a talented, but contentious super-tech
She's a valuable clinical asset to your veterinary team, but is her toxic energy really worth keeping around?
Ask Mike: A new feature coming to dvm360
Get your burning veterinary questions answered by one of the profession's most-respected experts.
Tips for clients to keep dogs entertained indoors this winter
When it's cold, snowy, or rainy playing outside with a dog isn't always an option. Here are some ways clients can keep their pets entertained.
The cost of being critical
Staff morale and communication suffer when a veterinary practice environment becomes too negative.
Case 12, Answer 7d
Case 12
Case 12, Answer 4a
Case 12, Answer 4c
Case 12, Answer 6d
Case 12, Answer 4b
Case 12, Answer 2d
Case 12, Answer 1c
Case 12, Answer 2b
Sample script: Talk up the benefits of digital radiography
Digital radiography makes many things possible in the clinic - explain that to your clients.
Overcoming the barriers to heartworm prevention in your veterinary clinic
See how four veterinarians from across the country achieve year-round compliance.