Roles

Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! -Suspicious of sticky fingers

Whether you're the reviewer-or the reviewee-it's time to embrace a new outlook on employee reviews. Hint: The manager may be doing them wrong.

Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.

On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race.

Sick over work-literally? Whether you only pick up the occasional pet mess or you're in the back treating animals every day, you need to know how to control zoonoses.

Find out which freshness packets are toxic to dogs.

Get down and dirty for the team.

"Underemployed" dogs need stimulation.

Help pet owners who don?t bring their cats to the veterinarian by asking about them.

Clarity in the clinic is crucial.

Tip 1: Do the tough work.

Use this tool to help your veterinary team create or refresh your practice parasite protocol.

Review each role to discover how every team member can help initiate parasite prevention conversations with clients.

Consider these startling facts about your employment.

Resistant bacteria

Want to fix what's wrong with veterinary medicine? First, remember what's right.

The dvm360 Resource Guide offers assistance to build the 13 critical competencies identified by the VHMA.

Substance abuse can easily run rampant in a veterinary clinic environment. Make sure you-and your practice-are protected.

Follow these "next steps" to make sure your veterinary team is prepared to promote senior pet wellness.

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

Will patient care suffer or thrive if we say goodbye to our in-house pharmacies?

These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients.

Denise Tumblin offers tips to give your kitten wellness plans some traction with veterinary clients.